Last updated: 12 August 2026
1. Contact Ajowallet first
Send your complaint to support@ajowallet.com. Coordinators may also submit a support ticket from their dashboard. For an issue about a campaign decision made by its coordinator, contact the coordinator as well as Ajowallet where appropriate.
2. Include useful information
Provide your name, account email or phone number, the affected campaign or transaction, the date of the issue, what happened, and the outcome you are requesting. Attach relevant receipts, screenshots, or earlier correspondence. Never send your password, PIN, or one-time verification code.
3. Acknowledgement and review
We will acknowledge your complaint, record it for review, and may ask for additional information. The team will examine relevant account and transaction records and may contact other people involved where necessary and permitted.
4. Updates and outcome
Resolution time depends on the nature and complexity of the complaint. We will provide updates where a review takes longer and communicate the outcome and any available next steps when the review is complete.
5. Requesting another review
If you are dissatisfied with the outcome, reply to the decision and explain what you believe was missed, including any new supporting information. We will route the matter for further review where appropriate.
6. External escalation
If the complaint remains unresolved, you may contact the appropriate regulator or consumer-protection authority. The Federal Competition and Consumer Protection Commission asks consumers to contact the service provider first and accepts complaints through its official channels. Visit the FCCPC complaint-handling page.